Fisher-Price Toy Store

What is your return policy?

RETURNS

IF YOU WANT TO RETURN AN ITEM, YOU MUST DO SO WITHIN 90 DAYS FROM THE DATE OF PURCHASE AND YOU MUST HAVE A RECEIPT. IF YOU ARE GIVING THE ITEM AS A GIFT, BE SURE TO ASK FOR A GIFT RECEIPT AT THE TIME OF PURCHASE.

Returns:

If you want to return an item:

  1. You must do so within 90 days from the date of purchase.
  2. You must have a receipt.
  3. The product must be new, unopened and in the original packaging, with all parts & accessories.

If you return an item with a standard receipt within 30 days from the date of purchase: We will offer you a refund for the amount you paid based on your form of payment.

If you return an item with a standard receipt after 30 but within 90 days from the date of purchase: We will offer you a refund for the amount you paid in the form of a Fisher-Price® Toystore Gift Card.

If you return an item with a gift receipt within 90 days from the date of purchase: We will offer you a refund for the amount you paid in the form of a Fisher-Price® Toystore Gift Card.

If you return an item with a standard receipt within 5 days from the date of purchase and the purchase was made with a check: We will offer you a refund for the amount you paid in the form of a Fisher-Price® Toystore Gift Card.

Baby Registry Gift Returns:

If you don’t have a receipt for an item that was purchased off your Fisher-Price® Toystore Baby Registry: Return the item within 90 days from the date of purchase and we will offer a refund for the amount that was paid for the gift in the form of a Fisher-Price® Toystore Gift Card. You will need to show a valid driver’s license or other form of acceptable picture ID that matches the registry.

Defective Merchandise/Opened Product:

Contact www.service.mattel.com for information about returns of defective merchandise or opened product.

Power Wheels® Batteries: are a final sale and cannot be returned or exchanged under any circumstances. Please be sure you have the correct battery before you make your purchase.

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How can I tell which battery I should purchase for my Power Wheels® vehicle?

Contact www.service.mattel.com to determine the proper battery for your vehicle.

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Are you an outlet or discount store?

We are not a discount store and our prices are comparable to those found in other retail stores. We do offer weekly specials on select items. You can hear the list of specials by calling 716-687-3300. We also have many unadvertised in-store specials so you will always find some great deals at the Fisher-Price® Toystore.

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What do you sell at the Toystore?

The Fisher-Price® Toystore carries Fisher-Price and Mattel® products like Little-People®, Imaginext®, Loving Family™, Little Mommy™, Power Wheels®, TRIO, Infant products, Baby Gear items like High Chairs, swings and bouncers, Barbie®, Polly Pocket™, Hot Wheels®, Matchbox® and much more! We also carry Fisher-Price branded goods produced by other companies under license from us, like bibs, bedding, diapers and diaper bags. Our book section features Fisher-Price and American Girl® books.

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Can I use my Fisher-Price® Toystore gift cards and coupons at fisher-pricestore.com?

Our online store site, at fisher-pricestore.com, is a separate business from the Fisher-Price Toystore in East Aurora, N.Y. Gift cards and coupons for the Fisher-Price Toystore are only valid at the physical store and not for use online. Inventory availability may vary between these two points of purchase. In addition, some items are exclusive to our online store. If you see an item online that you wish to purchase in person, please call ahead to see if it’s available at the Fisher-Price Toystore. The phone number is 716-687-3300.

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How does the Frequent Shopper Card work?
  • You will be given one punch for each $5.00 spent, before tax.
  • No punches will be given for purchases less than $5.00 or for merchandise purchased with a gift card.
  • You must receive your punches when the purchase is made.
  • We do not make adjustments on prior purchases.
  • You may redeem one punch card for any purchase of $5.00 or more before tax. Partial punch cards may be combined.
  • One punch card per $5.00 item only.
  • If you return an item that was purchased with a punch card, you will receive the purchase price, less $5.00. You will not be given back a punch card.
  • The punch card has no cash value, except as described above.
  • The Fisher-Price® Toystore reserves the right to discontinue this program at anytime without prior notification.
  • All prior cards with heart or club punches are invalid.
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Do you sell gift cards for the Fisher-Price® Toystore?

Yes, the Fisher-Price Toystore has gift cards available in any denomination.

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Can I register for my baby shower at the Fisher-Price® Toystore?

Yes, you can register for your baby shower at the Fisher-Price Toystore. We will supply you with inserts for your shower invitations so your guests will know where you are registered.

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What is the Birthday Club?

Children up to age 10 can be registered for our Birthday Club. This will give them a 25% discount on any one regular price item during the month of their birthday. Registration forms are available at the Fisher-Price® Toystore.

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Can I order from your store and have the item shipped to me?

No, we do not ship products from the Fisher-Price® Toystore. If you would like to place an on-line order, please visit www.fisher-price.mattel.com.

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