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FAQ

  • What is your return policy?
    RETURNS IF YOU WANT TO RETURN AN ITEM, YOU MUST DO SO WITHIN 90 DAYS FROM THE DATE OF PURCHASE AND YOU MUST HAVE A RECEIPT. IF YOU ARE GIVING THE ITEM AS A GIFT, BE SURE TO ASK FOR A GIFT RECEIPT AT THE TIME OF PURCHASE. Returns: If you want to return an item: You must do so within 90 days from the date of purchase. You must have a receipt. The product must be new, unopened and in the original packaging, with all parts & accessories. If you return an item with a standard receipt within 30 days from the date of purchase: We will offer you a refund for the amount you paid based on your form of payment. If you return an item with a standard receipt after 30 but within 90 days from the date of purchase: We will offer you a refund for the amount you paid in the form of a Fisher-Price Toy Store Gift Card. Toystore Gift Card: If you return an item with a gift receipt within 90 days from the date of purchase: We will offer you a refund for the amount you paid in the form of a Fisher-Price Toy Store Gift Card. Defective Merchandise/Opened Product: Contact www.service.mattel.com for information about returns of defective merchandise or opened product. Power Wheels Batteries: are a final sale and cannot be returned or exchanged under any circumstances. Please be sure you have the correct battery before you make your purchase.
  • Are you an outlet or discount store?
    We are not a discount store and our prices are comparable to those found in other retail stores. We do have many unadvertised in-store specials so you will always find some great deals at the Fisher-Price® Toy Store. You can also print a coupon from our Promotions page.
  • What do you sell at the Fisher-Price® Toy Store?
    The Fisher-Price Toy Store carries Fisher-Price and Mattel products like Little-People, Imaginext, Power Wheels, Infant products, Baby Gear items, Barbie, Polly Pocketâ„¢, Hot Wheels, Matchbox and much more!
  • Do you sell gift cards for the Fisher-Price® Toy Store?
    Yes, the Fisher-PriceToy Store has gift cards available in any denomination.
  • Can I register for my baby shower at the Fisher-Price® Toy Store?
    Yes, you can register for your baby shower at the Fisher-Price Toy Store. We will supply you with inserts for your shower invitations so your guests will know where you are registered.
  • How can I tell which battery I should purchase for my Power Wheels® vehicle?
    Contact www.service.mattel.com to determine the proper battery for your vehicle.
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