FAQ

What is your return policy?


RETURNS IF YOU WANT TO RETURN AN ITEM, YOU MUST DO SO WITHIN 90 DAYS FROM THE DATE OF PURCHASE AND YOU MUST HAVE A RECEIPT. IF YOU ARE GIVING THE ITEM AS A GIFT, BE SURE TO ASK FOR A GIFT RECEIPT AT THE TIME OF PURCHASE. Returns: If you want to return an item: You must do so within 90 days from the date of purchase. You must have a receipt. The product must be new, unopened and in the original packaging, with all parts & accessories. If you return an item with a standard receipt within 30 days from the date of purchase: We will offer you a refund for the amount you paid based on your form of payment. If you return an item with a standard receipt after 30 but within 90 days from the date of purchase: We will offer you a refund for the amount you paid in the form of a Fisher-Price ® Toy Store Gift Card. Toystore Gift Card: If you return an item with a gift receipt within 90 days from the date of purchase: We will offer you a refund for the amount you paid in the form of a Fisher-Price ® Toy Store Gift Card. If you return an item with a standard receipt within 5 days from the date of purchase and the purchase was made with a check: We will offer you a refund for the amount you paid in the form of a Fisher-Price ® Toy Store Gift Card. Defective Merchandise/Opened Product: Contact www.service.mattel.com for information about returns of defective merchandise or opened product. Power Wheels ® Batteries: are a final sale and cannot be returned or exchanged under any circumstances. Please be sure you have the correct battery before you make your purchase.




Are you an outlet or discount store?


We are not a discount store and our prices are comparable to those found in other retail stores. We do offer weekly specials on select items. You can hear the list of specials by calling 716-687-3300. We also have many unadvertised in-store specials so you will always find some great deals at the Fisher-Price® Toy Store.




What do you sell at the Fisher-Price® Toy Store?


The Fisher-Price® Toy Store carries Fisher-Price and Mattel® products like Little-People®, Imaginext®, Little Mommy™, Power Wheels®, Infant products, Baby Gear items like High Chairs, swings and bouncers, Barbie®, Polly Pocket™, Hot Wheels®, Matchbox® and much more!




Do you sell gift cards for the Fisher-Price® Toy Store?


Yes, the Fisher-Price ®Toy Store has gift cards available in any denomination.




Can I register for my baby shower at the Fisher-Price® Toy Store?


Yes, you can register for your baby shower at the Fisher-Price® Toy Store. We will supply you with inserts for your shower invitations so your guests will know where you are registered.




How can I tell which battery I should purchase for my Power Wheels® vehicle?


Contact www.service.mattel.com to determine the proper battery for your vehicle.





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